If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. Once the returned item is received, a gift certificate will be mailed to you. Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. If you need to exchange it for the same item, send us an email send your item to: Shop 12, Montana Value Center, Pretoria, GP, 0159, South Africa. Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded.Įxchanges (if applicable) We only replace items if they are defective or damaged. boxes Our delivery services are limited to physical addresses. If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at with your name and order number, and we will look into it for you.
Please allow 48 hours for the tracking information to become available. How do I check the status of my order? When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Local Pickup There is currently no local collection option available. Orders placed on a Friday will be delivered on Monday. Next-day delivery is also not applicable on weekends and public holidays. Overnight Shipping Overnight shipping or next-day delivery will only be applicable to orders that are placed before 12:00 in the afternoon on the day before the desired delivery date.
Free Shipping Free local delivery is available for all orders with the shipping address within the available shipping zones. You will receive another notification when your order has shipped. All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.